Policies, Procedures & Etiquette

Ensuring a satisfying and fulfilling experience for all of our guests is our central focus and our policies and procedures have been created for this purpose.  Please take a moment to be familiar with them and we gratefully appreciate your mindfulness of them.


Arrival Time:

We suggest that you arrive at least 15 minutes prior to your appointment to allow time to check in, prepare and relax.

Late Arrivals:

If you arrive late to your appointment, we will do our best to accommodate you, but cannot guarantee full-service time so as not to delay the next scheduled guest. If a late arrival to a scheduled appointment results in not being able to accommodate the appointment or if less than full-service time is available, the fee for the full value of services scheduled will be charged.

Cancellations and No-Shows:

If you must change or cancel your scheduled appointment, kindly notify us by calling 815-580-3008 at least 24 hours prior to your scheduled appointment time.  Canceling or rescheduling within 24 hours and no-shows will result in a fee assessed at the full value of the services scheduled.


We strongly recommend scheduling your appointments in advance to ensure your preferred day and time.  However, walk-ins are always welcome.

Shhhhhhh… :

We strive to provide and maintain a calm, peaceful and relaxing environment to enhance your experience and effectiveness of services.  We require that all cell phones, pagers, and electronic devices be muted during your visit.


Serenity Wellness Center LLC. is not responsible for lost or stolen property.


We accept cash,  checks, VISA, MasterCard and Discover for payment of services and products.  A fee of $50.00 will be charged for ‘NSF’ checks.


Packages of services are non-refundable and non-transferable.  Packages expire 365 days from the date of purchase.

Refunds | Exchanges:

All sales are final and non-refundable.