Policies, Procedures & Etiquette

OGOEHL0-min
Ensuring a satisfying and fulfilling experience for all of our guests is our central focus and our policies and procedures have been created for this purpose.  Please take a moment to be familiar with them and we gratefully appreciate your mindfulness of them.

 

Arrival Time:

We suggest that you arrive at least 15 minutes prior to your appointment to allow time to check in, prepare and relax.

Late Arrivals:

If you arrive late to your appointment, we will do our best to accommodate you, but cannot guarantee full-service time so as not to delay the next scheduled guest. If a late arrival to a scheduled appointment results in not being able to accommodate the appointment or if less than full-service time is available, the fee for the full value of services scheduled will be charged.

Cancellations and No-Shows:

If you must change or cancel your scheduled appointment, kindly notify us by calling 815-580-3008 at least 24 hours prior to your scheduled appointment time.  Canceling or rescheduling within 24 hours and no-shows will result in a fee assessed at the full value of the services scheduled.

Appointments:

We strongly recommend scheduling your appointments in advance to ensure your preferred day and time.  However, walk-ins are always welcome.

Shhhhhhh… :

We strive to provide and maintain a calm, peaceful and relaxing environment to enhance your experience and effectiveness of services.  We require that all cell phones, pagers, and electronic devices be muted during your visit.

Valuables:

Serenity Wellness Center LLC. is not responsible for lost or stolen property.

Payment:

We accept cash,  checks, VISA, MasterCard and Discover for payment of services and products.  A fee of $50.00 will be charged for ‘NSF’ checks.

Packages:

Packages of services are non-refundable and non-transferable.  Packages expire 365 days from the date of purchase.

Refunds | Exchanges:

All sales are final and non-refundable.